Créée en 2005, Balyo est à l'origine d'une technologie de robotique mobile ultra flexible et inédite dans l'univers de la logistique : un module de navigation sans infrastructure qui transforme des chariots de manutention manuels en robots autonomes. Balyo réunit des experts software et hardware pour apporter une solution simple, compétitive et globale aux besoins des industriels mondiaux, qui déplacent pas moins de 200 milliards de palettes par an.

Forte de 10 années de développement, la technologie propriétaire Driven by Balyo™ permet aux véhicules équipés de se localiser et de naviguer en totale autonomie à l'intérieur des bâtiments. La flexibilité de ce système répond à une demande en croissance exponentielle qui a conduit Balyo à intensifier son développement international et à former une équipe de plus de 160 collaborateurs basés à Ivry sur Seine, Boston et Singapour.

Le succès de l'introduction en Bourse de Balyo sur Euronext en Juin 2017 vient confirmer le fort engouement pour les solutions proposées.

The Director will own Clients & Partners service for BALYO. This involves providing leadership and guidance to all Balyo Service teams, who in turn supports Clients / Systems, OEM (and their networks) or System Integrators. Hence the scope of our Services relate to 1st, 2nd or 3rd level support.

Your responsibilities will include
- Diagnostic current organizational and process set up to enable Balyo to deliver various services in EMEA, APAC and AMERICAS for both Clients, OEM and System Integrators
- Review and Design Organisation, People, Process, Tools and Services to support directly Clients, OEM or Integrators for services like
- Manage P&L related to all our Services
- OEM and System Integrators framework agreement execution
- Client Service Contracts Design and execution
- Preventive and Curative Maintenance
- Spare parts smart management & delivery
- 24/7 Hotline and Ticketing design and management
- Remote Supervision & Control for our Pallet-movement service
- Performance indicators set up and monitoring for the above
- Manage the daily activities/planning of the team
- Enable Service architecture to follow-up efficiently on issues/incidents at customer sites
- Contract management with customers and partners
End-user, OEM/Dealer network and System Integrator training

The successful candidate will be an engineering professional with at least fifteen years of experience in a Customer Service / Industrial (Capital Goods) environment. The right candidate thrives in an entrepreneurial environment and is excited by the chance to design a business unit.

Ideal qualifications include:
- Bachelor/Master’s degree in Enginering or similar technical discipline
- Technical skill shall include mechanics, mechatronics, electronics and/or industrial software development
- At least ten years of experience in a technical customer service management role
- Team management experience in ideally both large as well as SME/Start-up set-up
- Very strong French and English communication skills (written & verbal). Conversant in another language (German, Spanish…) being a plus.
- Extremely autonomous, entrepreneurial and team spirit
- Ability to travel, as needed, to client and partner sites in EMEA, but also in other Regions
- Authorized to work in France on a permanent basis.

Rémunération : K € /an

Date limite de candidature: 08/08/2021

Télétravail: Non spécifié